Terms and Conditions - SeniorSuraksha.com
1. Introduction
Welcome to SeniorSuraksha.com. These terms and conditions govern your use of our insurance services for pensioners in 2025. By accessing or using our services, you agree to comply with these terms.
2. Scope of Services
We provide a range of insurance services tailored to pensioners, including policy consultations, plan enrollment assistance, and claim support. Our services aim to ensure affordable and reliable coverage for our senior customers.
3. Information Products
We offer digital guidebooks and educational materials related to pensioner insurance, delivered electronically upon purchase.
4. Physical Goods
From time to time, we may offer physical items such as printed guidebooks or promotional merchandise. These goods are shipped to the address provided by the customer.
5. Refund and Rescheduling Policy
5.1 Services
Most of our insurance services can be rescheduled up to 48 hours before the appointment time without any additional fee. To reschedule, please contact us via our contact form.
Refunds for services are processed as follows:
- If you cancel a consultation or enrollment service at least 72 hours before the scheduled time, we will issue a full refund to your original payment method within 14 business days.
- Cancellations made less than 72 hours before the appointment are subject to a 50% service fee due to partner processing commitments.
- One-time insurance policy issuance services are non-refundable. These services involve immediate regulatory filings and fees charged by insurance carriers, which cannot be reversed once processed.
5.2 Information Products
Digital guidebooks and other electronic materials are eligible for a full refund if requested within 7 days of purchase, provided that no download or access has occurred. After 7 days or if the product has been accessed, no refunds will be granted due to the nature of digital content.
5.3 Goods
Physical goods may be returned within 15 days of receipt. Items must be unused and in original packaging. Customers are responsible for return shipping costs. Once we receive and inspect the returned goods, we will issue a refund to the original payment method within 14 business days.
6. Limitation of Liability
We endeavor to provide accurate and reliable services, but we are not liable for any indirect, incidental, or consequential damages arising from the use of our services, products, or goods.
7. Contact Information
For all refund, cancellation, or general inquiries, please reach out to us:
SeniorSuraksha.com
Plot No. 55, 4th Cross Road, Koramangala 2nd Block,
Bengaluru, Karnataka 560034, India
Phone: +919074004961
Business ID: 15DBCWA6960T6ZR
Use our contact form for prompt assistance.
Effective Date: 2025